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PRODUCT INFORMATION
HIRING : HOW IT WORKS
WASHING GUIDELINE
PRODUCT INFORMATION

There is nothing like seeing items in person, so why not visit our cloth nappy showroom and see all our cloth goodies for yourself.

If you are NEW to cloth, we can run you through all things cloth and answer any questions you may have. You can even put together a custom hire package to take home with you so you can try them out before making a cloth commitment.

Things you should know:

Address: 35 Maclachlan Street Holder ACT.

- The showroom is located in the garage out front. The door may be closed for air-conditioning purposes, please just knock, we will be there ready for your arrival. 

- This is a small, family run business, so chances are you might get to meet our whole family.....and at the same time, you're welcome to bring yours! We have a chair available for breastfeeding and toys to keep your little ones distracted (fingers crossed) so you are free to browse our store in peace!

- There is plenty of visitor parking right across the street (during the day), however you are welcome to park in front of our gate if the space is free.

- Booking timeframes are indicative only.....you're welcome to stay as long as you like....within opening hours of course!

- Can't make it during our opening hours? Feel free to contact us for a time that suits you and we will do our best to accommodate your request.

- If for some reason you can't make it to your booking, please just email us at info@theclothstash.com.au to let us know that something has come up so that we know not to wait for you.

***PLEASE NOTE WE DO NOT HAVE BATHROOM FACILITIES ON SITE ***

HIRING : HOW IT WORKS

Here at The Cloth Stash we have two ways to hire:

Hire from our nappy library where you can personally select which nappies you would like to hire. You can hire as little or as many as you like and you can even choose the print! Bundle discounts apply (discount shows at checkout). 

New to cloth and have no idea what nappies to select for your hire stash? We have put together a range of different hire packages for you to choose from. 

If you are waiting for bub's arrival and would like to book a hire package for when bub arrives, our newborn hire packages can be pre-ordered, just make sure you add bub's due date so that we can schedule it in. Two months notice would be appreciated, but last minute packages are still welcome!  We cannot guarantee availability if less than two months notice is given, however we will do our absolute best to accommodate your request. 

HIRE PACKAGE INCLUSIONS:

  • The items | package you select
  • min 3 week hire period (can be extended)
  • general washing guideline
  • hire package information (sent via email to reduce waste)
  • The after-hire purchase price of the items in your package
  • Contact with us via our email info@theclothstash.com.au. As we are all about finding the perfect fit, we are here to assist if you are finding it difficult to fit or prevent leaks during your hire period. Please note that this is not a consultation as we do not hold a degree in nappy fitting and leak prevention, however we do have a bit of cloth nappy experience and a few resources on hand to help point you in the right direction!
  • BUY the nappies you like at the end of the hire period and SEND BACK the ones you don’t. New nappies are 15-20% off recommended retail prices, second hand nappies are 30% off recommended retail prices. Please note that there are no discounts on handmade products that are purchased from your hire package, unless they were second hand to begin with. This isdue to the small margins we have on our handmade products. Handmade products that were second hand to begin with are 5-15% off the recommended retail price.
  • A complimentary discount on future purchases; our contribution to your stash! This discount is for you to use toward building your stash. Excludes sale items, second hand items and WAHM products (handmade products by Work At Home Makers). If you are still searching for the perfect fit, we offer a 50% discount on your next hire package (excludes newborn packages and this offer is limited to 1 per customer)! 

HIRE PROCESS:

Step 1: Select your nappies or package and pop through the order.

Step 2: We begin prepping your nappies. It can take us a day or two to prepare your hire nappies as we de-fluff as we go! If you have hired from our library we will send you an invoice for the security bond and shipping once your parcel is ready. 

With newborn preorders we will touch base 3-4 weeks out from your due date to let you know we have begun prepping your package and to arrange for payment to be finalised.

Step 3: Once we have arranged shipping we email you the parcel tracking and also the package information. The package information includes a link to our basic wash guideline as well as links to further information on the nappies in your package including video tips and fit guides (if available)! Please keep an eye out for this information as sometimes it ends up in spam.

Step 4: We then touch base a week or so after your nappies arrive to see how you are going! You are not obliged to respond but we love hearing how it is all going and you are welcome to ask as little or as many questions as you like during the hire.

With newborn packages we touch base a week or so after your due date to see if your precious little bubba has arrived and to see how you are going with the nappies! Newborn hire periods start from the day after bub is born so once this is confirmed we will lock in the hire period end date so that we can send out a reminder email once the hire is over.

Step 5: Once your hire period has come to an end, we will send you an email with all the details you need for returning the nappies and purchasing any nappies from your hire package. We will also email you details for your post hire discounts!

HIRE PERIODS:

Our standard hire period is 3 WEEKS to allow you to get a proper feel for the nappies to determine if they work for you. Hire periods can be extended in 1 week blocks for as little or as long as you like. We will contact you to remind you that your hire period is coming to an end and to provide you with an option to extend.

Newborn hire packages have 3 week, 6 week, 9 week and 12 week options available for selection on the product page. Once you reach the end of your newborn hire period you can extend your hire week by week for as long as you need!

The hire period commences on the day after you receive your package or for newborn packages, the day after bub is born. We will send out a reminder email on the day your hire period ends. Once you have received this email you will have 7 days to wash and dry your nappies and send them back on their way to us. This allows you to use the nappies for the full duration of your hire period! 

Please note when hiring new nappies that most brands state that it will take 6-8 washes for your nappies to reach maximum absorbency. We will add an extra week to the hire period if your hire package contains predominantly brand new nappies, so that you have time to prep them.

SHIPPING:

Hire Packages: The cost to ship your hire package is noted on the product page. Free pick up is available from Weston Creek Canberra.

Hire Library: Our standard hire package shipping of $15 applies to all library hires. If your package is only 1-2 nappies a small parcel shipping fee of $10 will apply. Shipping for all library hires is invoiced once your package is packed and ready to send and is not charged up front. 

NO PO BOXES OR PARCEL LOCKERS PLEASE. As we predominantly use couriers, we DO NOT post hire packages to PO Boxes or Parcel Lockers. If you wish to post to a PO Box or Parcel Locker we can arrange a custom shipping charge based on your package size. Please email us at info@theclothstash.com.au to obtain a quote.

Return Shipping: The cost of return postage can be daunting especially when considering hiring a larger package. We have provided an option to include return postage at our set rates depending on package size. Prices can be found on the product page. We offer return shipping for any hire library packages for our standard $15 rate which can be arranged at the end of your hire period.

If you have purchased return shipping through The Cloth Stash, The Cloth Stash will select the return shipping method based on shipping costs for each parcel and location of pick up. We use a mix of both couriers + Australia Post for returning hire packages. We will email you a shipping label for printing. We ask that you provide the weight and dimensions of the returning parcel (unless you are using the box that they came in) prior to us arranging a return post label.

IF YOU HAVE OR PLAN TO PURCHASE RETURN SHIPPING THROUGH THE CLOTH STASH PLEASE KEEP THE BOX THEY ARE SENT IN FOR RETURNING THE NAPPIES. If you are sending them back in a different box that is larger, additional return shipping costs may be charged.

The Cloth Stash is not responsible for the returning package during transit. If covering your own return postage, we recommend PARCEL TRACKING and that the parcel should REQUIRE A SIGNATURE ON DELIVERY. 

Please see our Shipping Policy for further details in regards to shipping.

SECURITY BOND:

The payment of a SECURITY BOND IS REQUIRED UP FRONT.

Our hire packages have set bonds in place which are noted on the product page. The bond is payable up front along with your order.

When hiring from the nappy library, the security bond amount is calculated based on your selection. The security bond will be double the amount you spend on hire products ....so if you spend $50 on hire nappies, we will send you an invoice for a $100 security bond.....easy! We will send you a separate invoice for the security bond once your order is placed.

Discounts on hired items do not apply to the security bond. The security bond will be calculated on the full price hire costs.

A full refund of the Security Bond will be arranged once we have received the returned nappies in the condition outlined in the Returning your hire pack section below.

The security bond does not cover the complete replacement of the nappies if unreturned, lost or permanently damaged. The Cloth Stash is entitled to the full recommend retail price (at that time) in order to replace all unreturned, lost or damaged items. An invoice will be sent for any outstanding payments which is to be paid within 14 days of the invoice issue date. Your security bond will be deducted from this amount. If this invoice is unpaid within the time required, The Cloth Stash reserves it's rights to take legal action against you and will claim any costs and expenses incurred as a result in addition to the amount owing. 

RETURNING YOUR HIRE PACKAGE:

Returning nappies need to be washed and dried. No need to sanitise! Please remember to pack any accessories included in your hire package unless you wish to purchase them.

Nappies that do not come back clean & dry and in the same condition as received will result in the loss of some or all of your security bond at our discretion. We will contact you to discuss prior to determining the extent of bond to be retained. If you are returning a Snappi, please ensure that it is carefully packaged and that the prongs are covered to avoid damage to any fabrics. 

If you are a Canberra local, returned nappies can be placed inside one of our pick up lockers. We will ensure a locker is available for you upon return, details will be sent via email on the day your hire period ends.

You are welcome to purchase the nappies you loved, the price for purchase was included in your hire package. Simply return the nappies and accessories you don't wish to keep and we will use your security bond towards the ones you wish to purchase, provided the nappies are returned in a good condition of course! We will then refund your remaining bond or invoice you for the outstanding amount, whichever it ends up to be. Simple!

Late fees: If the nappies are not on their way back to us within 7 days of the hire period ending and receipt of the end of hire email, you will be charged $2 per day until tracking is received or nappies are dropped back into one of our drop off lockers.

OUR NAPPIES:

Our hire stash is a mix of NEW and USED nappies. 

As we are all about finding you the perfect fit, our USED nappies will be in EXCELLENT USED CONDITION to ensure that they are as close as possible to what you should expect from a brand new nappy (i.e. elastics will be tight, nappies will be stain free and the waterproof outer will be in excellent condition). Pilling to fabrics from normal washing may be evident; however this will not affect the integrity of the nappy. USED items will be thoroughly cleaned & sanitised prior to us posting them out to you (or pick-up). 

You can choose to hire NEW nappies if this is your preference (excludes newborn hire packages). Please EMAIL us at info@theclothstash.com.au if you would prefer new nappies for your package (sometimes there is a glitch with order notes so email is the best way to contact us). 

Due to the high demand for newborn packages, the condition of the nappies in these packages (i.e. either new or used) is based on stock available at the time of packing.

WASHING GUIDELINE

How do I maintain clean cloth nappies? Your wash routine is integral to maintaining the lifespan of your nappies and helps to keep your nappies in tip top condition. 

Below is a generic outline only and we recommend that you follow the wash instructions specified by each brand and read all about what NOT to use on your cloth nappies!  

Washing your new nappies? Read what to do here.

  
Night nappies tend to be the smelliest due to the higher concentration and quantity of urine they withhold. A thorough hand-rinse in hot water with detergent, in the morning, is recommended but here at The Cloth Stash we do our daily prewash as soon as the morning nappies come off to avoid this step.
Pre-treat stains if required. Spray or soak in stain remover (Vanish/ Sard or equivalent). More about stain removers can be found here.
Prewash: Removes the bulk of the soiling here to allow the main wash to be done in clean water.  Most brands recommend a daily pre-wash on the nappies used within the last 24hrs, especially night nappies. Do not use a combined pre-wash/ main wash cycle if your machine has one, as these combined cycles often use the same water for the mains wash which defeats the purpose of a prewash cycle.

Main Wash: Most brands recommend a main wash every 2-3 days. A full but not over-filled load is recommended for the best agitation and clean. Pad out the load with tea towels or smaller items of clothing if required. If you follow a good wash routine and wash at the correct temperatures, then barrier creams will wash out! More details here.

Detergent: Most of our stocked brands recommend a good quality main stream detergent. Here at The Cloth Stash we alternate between OMO Ultimate & Biozet Attack + Softener laundry powders.....whatever happens to be on sale at the time! Woolworths and Coles regularly offer half price sales on these brands so keep your eye out for the sales. Prefer a more natural solution? Then look no further than our collection of detergents available here.

Spin cycles: Do not spin over 800rpm

Hang indoors if there is no shade available. This will prolong the integrity & quality of your PUL (Waterproof lining). Hanging covers |shells horizontally length wise across the line can minimise elastics stretching

Note that the lifespan of your nappy may be reduced with extensive exposure to the dryer. If possible use the dryer for inserts, prefolds and fitteds only and line dry the covers/ shells. A dryer can be used on the lowest setting for covers/ shells IF recommended by the manufacturer. Wait until the covers/ shells are cold before stretching elastics

A good cloth nappy wash routine is not only environmentally friendly; it increases the life span of your nappies so that they last bub after bub, but a good wash routine can ensure optimal re-sale value when all of your bub's are toilet trained and you are looking to pass them on to their next owner!
Visit our SHOWROOM

Visit our SHOWROOM

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