How it works: Hiring Terms & Conditions

Here at The Cloth Stash we have two ways to hire:

Hire from our nappy library where you can personally select which nappies you would like to hire. You can hire as little or as many as you like and you can even choose the print!

New to cloth and have no idea what nappies to select for your hire stash? We have put together a range of different hire packages for you to choose from. 

If you are waiting for bub's arrival and would like to book a hire package for when bub arrives, our newborn hire packages can be pre-ordered, just make sure you add bub's due date so that we can schedule it in. Two months notice would be appreciated, but last minute packages are still welcome!  We cannot guarantee availability if less than two months notice is given, however we will do our absolute best to accommodate your request. 

HIRE PACKAGE INCLUSIONS:

  • The items | package you select
  • min 3 week hire period (can be extended)
  • general washing guideline
  • hire package information (sent via email to reduce waste)
  • The after-hire purchase price of the items in your package
  • Contact with us via our email info@theclothstash.com.au. As we are all about finding the perfect fit, we are here to assist if you are finding it difficult to fit or prevent leaks during your hire period. Please note that this is not a consultation as we do not hold a degree in nappy fitting and leak prevention, however we do have a bit of cloth nappy experience and a few resources on hand to help point you in the right direction!
  • BUY the nappies you like at the end of the hire period and SEND BACK the ones you don’t. New nappies are 15-20% off recommended retail prices, second hand nappies are 30% off recommended retail prices. Please note that there are no discounts on handmade products that are purchased from your hire package, unless they were second hand to begin with. This is due to the small margins we have on our handmade products. Handmade products that were second hand to begin with are 5-15% off the recommended retail price.
  • A complimentary discount on future purchases; our contribution to your stash! This discount is for you to use toward building your stash. Excludes sale items, second hand items and WAHM products (handmade products by Work At Home Makers). If you are still searching for the perfect fit, we offer a 20% discount on your next hire package (excludes newborn packages and this offer is limited to 1 per customer)!

HIRE PROCESS:

Step 1: Select your nappies or package and pop through the order.

Step 2: We begin prepping your nappies. It can take us a day or two to prepare your hire nappies as we de-fluff as we go! If you have hired from our library we will send you an invoice for the security bond and shipping once your parcel is ready. 

With newborn preorders we will touch base 3-4 weeks out from your due date to let you know we have begun prepping your package and to arrange for payment to be finalised.

Step 3: Once we have arranged shipping we email you the parcel tracking and also the package information. The package information includes a link to our basic wash guideline as well as links to further information on the nappies in your package including video tips and fit guides (if available)! Please keep an eye out for this information as sometimes it ends up in spam.

Step 4: We then touch base a week or so after your nappies arrive to see how you are going! You are not obliged to respond but we love hearing how it is all going and you are welcome to ask as little or as many questions as you like during the hire.

With newborn packages we touch base a week or so after your due date to see if your precious little bubba has arrived and to see how you are going with the nappies! Newborn hire periods start from the day after bub is born so once this is confirmed we will lock in the hire period end date so that we can send out a reminder email once the hire is over.

Step 5: Once your hire period has come to an end, we will send you an email with all the details you need for returning the nappies and purchasing any nappies from your hire package. We will also email you details for your post hire discounts!

HIRE PERIODS:

Our standard hire period is 3 WEEKS to allow you to get a proper feel for the nappies to determine if they work for you. Hire periods can be extended in 1 week blocks for as little or as long as you like. We will contact you to remind you that your hire period is coming to an end and to provide you with an option to extend.

Newborn hire packages have 3 week, 6 week, 9 week and 12 week options available for selection on the product page. Once you reach the end of your newborn hire period you can extend your hire week by week for as long as you need!

The hire period commences on the day after you receive your package or for newborn packages, the day after bub is born. We will send out a reminder email on the day your hire period ends. Once you have received this email you will have 7 days to wash and dry your nappies and send them back on their way to us. This allows you to use the nappies for the full duration of your hire period! 

Please note when hiring new nappies that most brands state that it will take 6-8 washes for your nappies to reach maximum absorbency. We will add an extra week to the hire period if your hire package contains predominantly brand new nappies, so that you have time to prep them.

SHIPPING:

Hire Packages: The cost to ship your hire package is noted on the product page. Free pick up is available from Weston Creek Canberra.

Hire Library: Our standard hire package shipping of $15 applies to all library hires. If your package is only 1-2 nappies a small parcel shipping fee of $10 will apply. Shipping for all library hires is invoiced once your package is packed and ready to send and is not charged up front. 

NO PO BOXES OR PARCEL LOCKERS PLEASE. As we predominantly use couriers, we DO NOT post hire packages to PO Boxes or Parcel Lockers. If you wish to post to a PO Box or Parcel Locker we can arrange a custom shipping charge based on your package size. Please email us at info@theclothstash.com.au to obtain a quote.

Return Shipping: The cost of set hire package return postage can be daunting especially when considering hiring a larger package. We have provided an option to include return postage at our set rates depending on package size. Prices can be found on the product page.

We offer a custom return shipping quote for library hires which can be arranged at the end of your hire period based on your return package size and weight. 

If you have purchased return shipping through The Cloth Stash, The Cloth Stash will select the return shipping method based on shipping costs for each parcel and location of pick up. We use a mix of both couriers + Australia Post for returning hire packages. We will email you a shipping label for printing. We ask that you provide the weight and dimensions of the returning parcel (unless you are using the box that they came in) prior to us arranging a return post label.

IF YOU HAVE OR PLAN TO PURCHASE RETURN SHIPPING THROUGH THE CLOTH STASH PLEASE KEEP THE BOX THEY ARE SENT IN FOR RETURNING THE NAPPIES. If you are sending them back in a different box that is larger, additional return shipping costs may be charged.

The Cloth Stash is not responsible for the returning package during transit. If covering your own return postage, we recommend PARCEL TRACKING and that the parcel should REQUIRE A SIGNATURE ON DELIVERY. 

Please see our Shipping Policy for further details in regards to shipping.

SECURITY BOND:

The payment of a SECURITY BOND IS REQUIRED UP FRONT.

Our hire packages have set bonds in place which are noted on the product page. The bond is payable up front along with your order.

When hiring from the nappy library, the security bond amount is calculated based on your selection. The security bond will be double the amount you spend on hire products ....so if you spend $50 on hire nappies, we will send you an invoice for a $100 security bond.....easy! We will send you a separate invoice for the security bond once your order is placed.

Discounts on hired items do not apply to the security bond. The security bond will be calculated on the full price hire costs.

A full refund of the Security Bond will be arranged once we have received the returned nappies in the condition outlined in the Returning your hire pack section below.

The security bond does not cover the complete replacement of the nappies if unreturned, lost or permanently damaged. The Cloth Stash is entitled to the full recommend retail price (at that time) in order to replace all unreturned, lost or damaged items. An invoice will be sent for any outstanding payments which is to be paid within 14 days of the invoice issue date. Your security bond will be deducted from this amount. If this invoice is unpaid within the time required, The Cloth Stash reserves it's rights to take legal action against you and will claim any costs and expenses incurred as a result in addition to the amount owing. 

RETURNING YOUR HIRE PACKAGE:

Returning nappies need to be washed and dried. No need to sanitise! Please remember to pack any accessories included in your hire package unless you wish to purchase them.

Nappies that do not come back clean & dry and in the same condition as received will result in the loss of some or all of your security bond at our discretion. We will contact you to discuss prior to determining the extent of bond to be retained. If you are returning a Snappi, please ensure that it is carefully packaged and that the prongs are covered to avoid damage to any fabrics. 

If you are a Canberra local, returned nappies can be placed inside one of our pick up lockers. We will ensure a locker is available for you upon return, details will be sent via email on the day your hire period ends.

You are welcome to purchase the nappies you loved, the price for purchase was included in your hire package. Simply return the nappies and accessories you don't wish to keep and we will use your security bond towards the ones you wish to purchase, provided the nappies are returned in a good condition of course! We will then refund your remaining bond or invoice you for the outstanding amount, whichever it ends up to be. Simple!

Late fees: If the nappies are not on their way back to us within 7 days of the hire period ending and receipt of the end of hire email, you will be charged $2 per day until tracking is received or nappies are dropped back into one of our drop off lockers.

OUR NAPPIES:

Our hire stash is a mix of NEW and USED nappies. 

As we are all about finding you the perfect fit, our USED nappies will be in EXCELLENT USED CONDITION to ensure that they are as close as possible to what you should expect from a brand new nappy (i.e. elastics will be tight, nappies will be stain free and the waterproof outer will be in excellent condition). Pilling to fabrics from normal washing may be evident; however this will not affect the integrity of the nappy. USED items will be thoroughly cleaned & sanitised prior to us posting them out to you (or pick-up). 

You can choose to hire NEW nappies if this is your preference (excludes newborn hire packages). Please EMAIL us at info@theclothstash.com.au if you would prefer new nappies for your package (sometimes there is a glitch with order notes so email is the best way to contact us). 

Due to the high demand for newborn packages, the condition of the nappies in these packages (i.e. either new or used) is based on stock available at the time of packing.

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